To start a DELOS arbitration, please complete the model Notice of Arbitration found at Appendix 1 of the Rules of Arbitration (the "Rules"). This model sets out in detail what information you should aim to provide.

Once your Notice of Arbitration and supporting documents are ready, please send everything:

• to the respondent(s), to their e-mail address specified in the contract, or have everything delivered to their address or place of business. If you want to be cautious, you should (also) courier the documents to (each of) the respondent(s). You should make sure to obtain and keep evidence of having delivered the Notice of Arbitration (see Article 3 of the Rules); and
• to Delos, at secretariat@delosdr.org.

You also need to pay the Filing Fee of EUR 450, by way of bank transfer (net of any charges) to:

Beneficiary: Delos Dispute Resolution
Branch name: HSBC FRANCE
IBAN: FR76 3005 6000 6800 6802 9193 168
BIC/Swift code: CCFRFRPP

In the alternative, you can pay the Filing Fee by credit card here (the amount also includes the credit card charges, for a total of EUR 465).

Upon receipt of the Filing Fee, Delos will provide you with a payment receipt, which you can then send to the respondent(s).

The arbitration commences on the date that Delos receives the Notice of Arbitration. The time-limit for the respondent(s) to answer the Notice of Arbitration begins from the first business day at the residence or place of business of respondent(s) following the date of commencement of the arbitration and (deemed) receipt by respondent(s) of the Notice of Arbitration and of the Filing Fee payment proof, whichever is latest.