PRIVACY POLICY
Protection of your personal data (the "Data") is important to Delos Dispute Resolution ("DELOS" or "we"), and this Privacy Policy informs you about the processing of your Data in compliance with all European and French regulations on personal data protection and privacy, including Regulation (EU) 2016/679 of 27 April 2016 (the "General Data Protection Regulation" or "GDPR") and French Law No. 78-17 of 6 January 1978 on Information Technology, Data Files, and Civil Liberties, as amended.
This Privacy Policy was last updated on 5 March 2025.
Contents
- Data processed via DELOS’s Websites
- Data of members and potential users
- Service providers’ Data, in our professional relationships
- Job and internships applicants' Data
- Your Rights
- Cookies
- Contact
- Links to other websites
- Copyright & Credits
- Updates to Privacy Policy
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1. Data processed via DELOS’s Websites
As the operator of the websites https://delosdr.org/ and https://member-delosdr.org/ (the "Websites"), DELOS may process Data of Websites visitors ("you") during navigation on said Websites.
This section describes the Data processing carried out by DELOS as a data controller in this context.
1.1. Why do we process your data?
Your Data is collected and used for the following purposes:
- Ensuring the Websites’ availability and proper functioning,
- Ensuring the Websites’ security,
- Conducting statistical analyses,
- Responding to your contact requests and inquiries.
- Sending communications as part of your subscription to our Newsletter.
The Websites use cookies. Cookies are files placed on your device when you visit most websites. For more information, please refer to the "Cookies" section.
We process your Data based on your consent, which you can withdraw at any time, for contact requests and newsletter subscriptions (i); and based on our legitimate interests for the operation and security of the Websites and statistical analysis (ii).
1.2. What categories of data do we process?
DELOS only processes Data strictly necessary to achieve the purposes listed above.
The processed Data are the following:
- identification data (name, surname, country of residence),
- contact data (e-mail aDelosess, phone number),
- professional data (current position, company).
You are encouraged to update your Data whenever necessary.
1.3. Who are the recipients of the data?
Your Data may be transmitted to DELOS affiliates, as well as our technical service providers for the operation of the Website, including the Website host. Your Data may also be transferred to authorized service providers outside the European Union. If you wish to learn more about the appropriate safeguards implemented in this regard, please contact us.
Additionally, your Data may be transmitted to legally authorized third parties upon specific request, in cases provided by law: judicial authorities, administrative authorities, etc. Your Data may also be disclosed to third parties if necessary to protect and/or defend our rights or to enforce the provisions of this policy.
Website availability and proper functioning: 13 months.
Responding to contact requests via the Website: Strictly necessary duration to respond to the request.
Data necessary for the defense of our rights: Retained for 5 years in accordance with applicable legal requirements or relevant limitation period
Data may be retained for a longer period if required or permitted under a legal, contractual, fiscal, or social obligation.
2. Data of members and potential users
DELOS is an independent arbitration institution accompanying companies and government bodies wishing to use arbitration as a dispute resolution solution. In so doing, DELOS gives its members access to model arbitration clauses, guides and arbitration rules, offers a contract archive service as well as experimented arbitrators, and offers institutional support during the entire procedure.
This section describes the Data processing carried out by DELOS as a data controller in this context.
2.1. Why do we process your data?
The Data of members and potential users is collected and used for the following purposes:
- Communicating with our members and potential users,
- Managing your membership contract,
- Managing registration for our training programs and events,
- Managing registration for our Delos Guide to Arbitration Places (GAP),
- At your specific request, offering a contract archive service,
- Managing our client relationship (billing),
- Complying with legal obligations regarding our members’ contracts,
- Ensuring the exercise and defense of your rights and our rights.
We process your Data based on your consent, which you can withdraw at any time, for communication with members and potential users (i); based on our legitimate interests, particularly for the managing of your membership contract, our training programs and events organization, our GAP organization, the managing of our contract archive service and of our client relationships (ii); and in compliance with legal obligations, for the complying of legal obligations regarding our members’ contracts and the managing of rights requests (iii).
2.2. What categories of data do we process?
DELOS only processes Data strictly necessary to achieve the purposes listed above.
The processed Data are the following:
- identification data (name, surname, country of residence),
- contact data (e-mail aDelosess, phone number),
- professional data (current position, company),
- members’ payment data (credit card).
You are encouraged to update your Data whenever necessary.
2.3. Who are the recipients of the data?
Your Data may be transmitted to DELOS affiliates, as well as our technical service providers for the management of our members. Your Data may also be transferred to authorized service providers outside the European Union. If you wish to learn more about the appropriate safeguards implemented in this regard, please contact us.
Additionally, your Data may be transmitted to legally authorized third parties upon specific request, in cases provided by law: judicial authorities, administrative authorities, etc. Your Data may also be disclosed to third parties if necessary to protect and/or defend our rights or to enforce the provisions of this policy.
2.4. Data retention periods
Data necessary to manage our members’ relationships:
- Managing membership contract: period strictly necessary to the relationships management,
- Billing: 10 years,
- Contract archive service: period of the arbitration procedures.
Data necessary for the defense of our rights: Retained for 5 years in accordance with applicable legal requirements or relevant limitation period
Data may be retained for a longer period if required or permitted under a legal, contractual, fiscal, or social obligation.
3. Service providers’ Data, in our professional relationships
DELOS may process its service providers’ Data, in its professional relationships.
This section describes the Data processing carried out by DELOS as a data controller in this context.
3.1. Why do we process your data?
Service providers’ Data is collected and used for the following purposes:
- Managing institutional relationships and soliciting partnerships by e-mail or phone,
- Developing and pursuing our relations with the press,
- Managing the external contributors and organizing their contributions,
- Managing ongoing and future contractual relationships,
- Respecting our accounting obligations,
- Feeding or Arbitrator Database,
- Ensuring the exercise and defense of your rights and our rights.
We process your Data based on the necessity of performing our contracts with service providers (i), based on our legitimate interest in the managing of institutional relationships and partnership solicitations, developing and pursuing our relations with the press, managing of external contributors and organizing their contributions, feeding our Arbitrator Database (ii), and in compliance with legal obligations regarding the managing of rights requests and the respect of our accounting obligations (iii).
3.2. What categories of data do we process?
DELOS only processes Data strictly necessary to achieve the purposes listed above.
The processed Data are the following:
- identification and contact data (name, surname, e-mail aDelosess, phone number),
- professional contact data (professional e-mail aDelosess, phone number),
- professional relation data.
You are encouraged to update your Data whenever necessary.
3.3. Who are the recipients of the data?
Your Data may be shared with DELOS’s affiliates, and our technical service providers, including our e-mail service and CRM.
Your Data may also be transferred to our authorized service providers located outside the European Union. If you would like more information on the appropriate safeguards implemented in this regard, please contact us!
Please note that your Data may be disclosed to third parties legally authorized to access it upon specific request, in certain cases provided for by law (e.g. judicial authorities, administrative authorities, etc.). Your Data may also be shared with third parties if necessary to protect and/or defend our rights and to enforce these provisions.
Potential users and partner management: 3 years from the last contact with you or until you object.
Client and supplier relationships: Retained for the duration of the business relationship, plus 5 years. Accounting-related data is retained for 10 years.
Data necessary for the defense of our rights: Retained for 5 years in accordance with applicable legal requirements or relevant limitation periods.
Data may be retained for a longer period if required or permitted under a legal, contractual, fiscal, or social obligation.
4. Job and internships applicants’ Data
DELOS may process any applicants’ Data in its recruitment processes.
This section describes the Data processing carried out by DELOS as a data controller in this context.
4.1. Why do we process your data?
Applicants’ Data is collected and used for the following purposes:
- Analyzing applications,
- Organizing interviews,
- Forming a resume database,
- Ensuring the exercise and defense of your rights and our rights.
We process your Data based on the necessity of performing our contracts with applicants (i), based on applicants’ consent, which they can withdraw at any time, to use their resume and form a resume database (ii), and in compliance with legal obligations regarding the managing of rights requests(iii).
4.2. What categories of data do we process?
DELOS only processes Data strictly necessary to achieve the purposes listed above.
The processed Data are the following:
- identification and contact data (name, surname, e-mail aDelosess, phone number),
- professional contact data (professional e-mail aDelosess, phone number),
- any data shared by applicants in their applications. Only data linked to the job or internship will be demanded (diplomas, experience, soft skills, etc.)
You are encouraged to update your Data whenever necessary.
4.3. Who are the recipients of the data?
Your Data may be shared with DELOS’s affiliates, and our technical service providers, including our e-mail service.
Your Data may also be transferred to our authorized service providers located outside the European Union. If you would like more information on the appropriate safeguards implemented in this regard, please contact us!
Please note that your Data may be disclosed to third parties legally authorized to access it upon specific request, in certain cases provided for by law (e.g. judicial authorities, administrative authorities, etc.). Your Data may also be shared with third parties if necessary to protect and/or defend our rights and to enforce these provisions.
4.4. Data retention periods
Managing job and internship applications and interviews: for the duration of the recruitment process. Up to two years if you were not selected and have agreed to retain your CV.
Data necessary for the defense of our rights: Retained for 5 years in accordance with applicable legal requirements or relevant limitation periods.
Data may be retained for a longer period if required or permitted under a legal, contractual, fiscal, or social obligation.
Under Articles 15 to 22 of the GDPR, you have the following rights regarding the processing of your Data, subject to legal limitations:
- Right of access: Obtain information and a copy of your Data.
- Right to information: Obtain details on processing conditions (recipients, purposes, categories of data, etc.).
- Right to rectification: Correct or update your Data when inaccurate or incomplete.
- Right to object: Object to processing for reasons related to your situation or withdraw consent.
- Right to restriction: Request temporary limitation of processing.
- Right to erasure: Request the deletion of your Data.
- Right to data portability: Receive your Data in a structured format for transfer to a third party.
- Right to define post-mortem directives: Define how your Data should be handled after your death.
- Right to register on Bloctel website: bloctel.gouv.fr.
You can exercise those rights via the contact information provided below regarding the Data processing for which we act as data controllers. In case of doubts about your identity, proof may be required.
Any abusive or unfounded request under applicable laws and regulations may be rejected.
We are committed to responding to your requests to exercise your rights as promptly as possible and, in any case, within the legally required time limits.
If you believe your request has not been satisfactorily aDelosessed, you may file a complaint with the supervisory authority (CNIL in France).
6. Cookies
Cookies are pieces of information that may be stored on the User’s device when they connect to the Website. The device retains cookies for a certain period and sends them back to the web server each time the User reconnects to the Website, for example, to remember the User’s preferred language.
There are different types of cookies:
- Session cookies, which are deleted as soon as the User leaves the website they are visiting;
- Persistent or permanent cookies, which remain on the User’s device until they expire or the User deletes them;
- First-party cookies, which are set by the website the User is currently visiting;
- Third-party cookies, which are set by a domain other than that of the website the User is visiting.
Some cookies are considered "technical cookies" and are exclusively installed to facilitate electronic communication or are strictly necessary for the provision of online services. These cookies are automatically placed on the User’s device while browsing the Website and cannot be disabled. Cookies that are not strictly necessary, such as audience measurement cookies or social media cookies, are only placed on the User’s device if they have consented by clicking "Accept." The processing of data collected through these cookies is therefore based on the User’s consent, which can be withdrawn at any time.
When applicable and with your consent, DELOS may place cookies on your device for the following purposes:
- To enable your navigation on the Website;
- To ensure and improve the Website’s functionality and security;
- To generate statistical analyses;
- To analyze Website traffic and usage;
- To allow you to share content on social media.
If you consent, third parties may also place cookies on your device. DELOS has no control over and no information regarding how these third parties use and process personal data. Their list is available in the consent management tool. Additionally, social media sharing cookies may be placed. If you use the sharing buttons, you can review the privacy policies of each respective social media platform.
| Type | Function | Lifespan |
| Location cookies | Assign each registered user on our website a unique identifier corresponding to their location and preferred language. | 30 days |
| Technical cookies | Used across the webpage to optimize user navigation. They do not collect any personal information. | 90 days |
| Session cookies | Track user actions during navigation. | 23 days |
| Audience measurement cookies | Track navigation and measure website traffic. | 13 months |
| Consent cookies | Remember whether the user has accepted or refused the placement of cookies on their device. | 6 months |
The data collected through cookies is processed in accordance with applicable regulations.
6.2. How can you manage cookie settings?
When you first visit the Website, you are informed through a consent management tool about the placement of cookies on your device. You have the option to accept or refuse all cookies that require your consent.
As long as you have not accepted the placement of cookies, no cookies other than strictly necessary technical cookies will be stored on your device.
A consent management tool, accessible from the Website’s homepage, allows you to configure your cookie preferences.
To contact us regarding the processing of your Data, which we carry out as a data controller, you can e-mail us at: info@delosdr.org.
This Privacy Policy is subject to change, and we encourage you to review it regularly.
Our websites may contain links to or from a number of third-party websites. DELOS does not, in any way, control or operate websites of third parties. We is not responsible for the privacy practices, content, policies or actions of these third-party websites. This privacy notice is only applicable to general information processed by DELOS, pursuant to information collected on its websites. The use of any information you may provide to third parties, or which such parties may otherwise collect on other websites, is not governed by this privacy notice.
Unless otherwise stated explicitly, all information contained on the website, including the blog posts, is protected by copyright and may not be used without DELOS’s written prior consent.
The websites and the artwork were developed by Anna Senno.
To the extent permitted by applicable law in your jurisdiction, DELOS may, from time to time, revise or update this privacy notice.
